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Privacy Policy

Effective date: 12/28/2020

1. Introduction

Welcome to FormLink.

FormLink ("us", "we", or "our") operates and FormLink - Form Builder mobile application (hereinafter referred to as "Service").

Our Privacy Policy governs your visit to, all its subdomains, and FormLink - Form Builder mobile application, and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions ("Terms") govern all use of our Service and together with the Privacy Policy constitutes your agreement with us ("Agreement").

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

3. Types of Data Collected

Account Data
When you create an account, we collect your email address, username (which is used as a subdomain for all your form links), and hashed password.
Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device.

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Form Data

Our Service allows Creators to build forms and collect data from Respondents. We store form data (questions and submissions) and host the forms on our website.

Creators are responsible for the data they collect and manage it. A form may ask you to provide personal information or data. If you have any questions about a form you are filling out, please contact the form Creator directly as FormLink is not responsible for the content of that form.

4. Use of Data

FormLink uses the collected data for various purposes:

  1. to provide and maintain our Service;
  2. provide customer support;
  3. to gather analysis or valuable information so that we can improve our Service;
  4. to monitor the usage of our Service;
  5. to detect, prevent and address technical issues;
  6. to fulfill any other purpose for which you provide it;
  7. in any other way we may describe when you provide the information;
  8. for any other purpose with your consent.

5. Retention of Data

If you are a form Creator we do not delete the data in your account. You are responsible for the time period for which you store the data. You can delete data in your FormLink account. If you are a Respondent, you will need to ask the Creator how long your submissions will be stored in FormLink.

We reserve the right to delete inactive accounts.

6. Transfer of Data

Your information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

FormLink will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Disclosure of Data

We may disclose data that we collect, or you provide:

  1. Disclosure for Law Enforcement.
    Under certain circumstances, we may be required to disclose your data if required to do so by law or in response to valid requests by public authorities.
  2. Business Transaction.
    If we or our subsidiaries are involved in a merger, acquisition or asset sale, your data may be transferred.

8. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

9. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at

If you wish to be informed what data we hold about you and if you want it to be removed from our systems, please email us at

However, the data controller for form data is the form Creator. The form Creator determines how their form questions and submissions are used and disclosed. FormLink only processes this data on the Creator’s behalf.

In certain circumstances, you have the following data protection rights:

  1. the right to access, update or to delete the information we have on you;
  2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
  3. the right to object. You have the right to object to our processing of your Personal Data;
  4. the right of restriction. You have the right to request that we restrict the processing of your personal information;
  5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
  6. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

10. Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

11. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

These third parties have access to your Usage Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:

We also encourage you to review the Google's policy for safeguarding your data:


Firebase is analytics service provided by Google Inc.

For more information on what type of information Firebase collects, please visit the Google Privacy Terms web page:

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will update "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email:

By using this form: